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Vacancy Details

Customer Services Officer

Mid Sussex District Council
£19,819 pa - £21,693 pa
Mid Sussex District Council, Haywards Heath
Working Pattern:
Full Time/Part Time
37 hours per week. 28 hours per week (RCUS007).
DBS Check:
Closing Date:
28/05/2018 at 23:59 PM
Mid Sussex District Council

Mid Sussex District Council is a dynamic, forward thinking local authority in the heart of southern England. We have clear priorities, and are proud that our service provision is consistently rated highly by the local community. We are based in easily accessible Haywards Heath at the centre of the largest opportunity for development identified in the Coast 2 Capital Strategic Economic Plan and the Greater Brighton City Deal.

As well as a number of attractive rural areas Burgess Hill and East Grinstead are two of the region’s major conurbations. Current projects include major town centre revitalisation work in these areas.

We are a great employer to work for, situated in a glorious part of the country with great staff benefits to offer, including generous holiday, pension and free car parking.

Salary £19,819 pa - £21,693 pa 37 hours a week (RCUS001)
Salary £19,819 pa - £21,693 pa pro rata (28 hours per week) (RCUS007) with the flexibility to work additional hours as required

We are looking to recruit two enthusiastic and motivated individuals with outstanding customer service skills to join our Customer Services Team.

The successful candidates will work in our contact centre and on our reception desk. You will have experience within a customer service environment and possess excellent communication skills. In particular you will be committed to service improvement and to providing excellent telephone and face-to-face customer care. With your flexible, courteous and calm approach you will learn how to resolve issues across the entire range of Council services. Computer literacy is essential as we make extensive use of technology and electronic systems. You will be expected to wear a uniform.

Training will be given in dealing with a wide variety of enquiries handled by the Team.  

For an informal discussion about the post, please contact 01444 458166 and ask for Karen Speirs or Julie Chaplin in the Customer Services Team


Close Date: 28  May 2018
Interview Date: 14 June 2018





How to apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Further information on this vacancy

Contact Us

Human Resources
Tel: 01444-477265
24 hour vacancies answerphone - Tel: 01444-477506
Email: recruit@midsussex.gov.uk